| ONLINE CALL MANAGEMENT |
| |
| This is an online tool for our customers to log support incidents for existing contracts. This tool gives our customers on-line access to carry out the following activities: |
- Log Support incidents
- Monitor the progress of the calls logged
- View history of calls logged
- Monitor and Manage Support Contracts
|
CALL LOGIN PROCESS
Online call login: Please login with your user id and password to submit an electronic request for support.
Telephone Login: Can be availed in following conditions:
-
In case you are unable to submit electronic support request as mentioned above
-
Want to avail support after normal business hours or during holidays (Note: Only for customers with 24X7 support)
-
In case of any business critical emergency
|
Days
|
Time
|
Contact Information
|
Additional Information
|
|
Mon - Sat
|
10AM - 6PM
|
Landline: +91-120-4519000 Ext. 37, 29
Mobile: +91-9971497388, 9717305793
Mail:solutions.support@momentuminfocare.com
|
Excluding holidays
|
|
Mon - Sat
|
6PM to 10AM
|
Backup & Storage : +91-9891445916
Security : +91-9818950411
Citrix : +91-9899744199
Microsoft (Exchange, AD etc.) : +91-9971499697
|
The numbers are subject to change
|
|
Sun and all holidays
|
24 hrs
|
Backup & Storage : +91-9891445916
Security : +91-9818950411
Citrix : +91-9899744199
Microsoft (Exchange, AD etc.) : +91-9971499697
|
The numbers are subject to change
|
Note: 24X7 escalation at +91-9311256514
| 
